38Header

Why use trueCall38?                 Frequently Asked Questions                 Wall of Shame                 About us

FAQ image

What does it cost to use trueCall38?

      Zero; zilch; zip; nada; nothing at all ...

What if companies start blocking the number?

      We'd love that we're waiting for the first number to be put up on the trueCall38 Wall of Shame. It will publicise the companies that don't respect their customers' legitimate desire for privacy.

Is this a real problem?

      If you need to enter a phone number to complete a form, but don't want to, then what do you do? You don't want to put a random number in as that may actually be someone's phone number. By using trueCall38 you are making it very clear to the company that you value your privacy, and they should do the same.

A form won't let me enter the full number

      If the form won't let you enter the full number then 0333 88 88 88 8 (three threes, seven eights) will still work.

Is an 03 number a premium rate number?

      No - calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. We don't make any money out of these calls - the service is paid for by trueCall.

Why do companies ask for your phone number?

      Good question. They rarely really need it, and you don't know what they are going to do with it. So why do companies require you to enter your phone number when they don't need it? Beats me ... especially when the experts say that asking for a phone number can reduce the number of people who complete an online form by 25%.

Some companies sell phone numbers on to other companies, so you don't know where your number will end up.

Isn't this dangerous what if someone does need to get in contact with you urgently?

      Sure if they need a mobile number to send you a text as part of their validation process, or if it is a flight, or a form at a hospital they may have a legitimate reason for asking for your phone number you decide when to use your real phone number and when to use trueCall38.

Don't they need these numbers what if the theatre performance is cancelled?

      If the performance is going to be cancelled are they really going to call 2,000 people to tell them, or would they email them instead? Your SmartPhone has email - right?